: How does WELLCAMP handle after-sales service?

: We prioritize after-sales service and are committed to providing assistance throughout the product usage process through dedicated support procedures. Our after-sales service typically covers the following aspects: 1. Installation guidance and operational training ① Installation Guidance: During project delivery, we offer remote communication or installation manuals to assist your team with on-site setup. For large-scale or complex projects, technical engineers may be dispatched upon mutual agreement (arrangements and fees subject to separate negotiation). ② Operational Training: Upon product delivery, we provide the Product Operation and Maintenance Manual and can arrange basic operation and maintenance instruction sessions. 2. Spare Parts Support ① We maintain a spare parts inventory to supply certain wear-and-tear components and core parts for our products. ② When requiring spare parts, provide the product model and part number. We will assist with inventory checks, provide quotations, and arrange shipment. 3. Technical Consultation and Response ① Our after-sales service desk offers technical support via email and phone. We typically respond to technical inquiries within a specified timeframe; urgent issues receive priority handling. ② Technical support encompasses product usage guidance, routine troubleshooting diagnostics, and troubleshooting recommendations. 4. On-site Technical Support for Large Projects For large-scale camp projects, we can coordinate on-site technical support services during critical installation and commissioning phases, based on project requirements and contractual agreements, to facilitate project progress.